Help Center
Here at Once, your satisfaction is our priority which is why our goal is to ensure that you’re pleased with your purchase. If you’re looking to return or exchange your order for any reason, we're here to help! Please read our return policies below: Returns will only be accepted if the items are unused, unwashed, and unworn. The items must be in their original packaging with their tags intact. Any items that were purchased as a set must be returned as a set. We will not process any returns for incomplete sets.
General Information
Any order that a customer decides to cancel prior to shipping will be subject to a $7.95 cancellation fee. If you would like to remove an item from the order, a $7.95 cancellation fee will be incurred as well.
Please be sure to review your order PRIOR to checking out. Once an order is placed, it is often hard to cancel prior to shipment, as we try to ship out orders as soon as possible. If a cancellation is possible prior to shipment, we will be happy to accommodate you, subject to the fees listed above. Our emails are not monitored 24/7 and we may not see an email requesting cancellation prior to shipment.
We reserve the right to cancel any orders; especially if items are no longer available or if the order is deemed fraudulent.
In the event an item is out of stock due to a system error, you will be completely refunded for the item. We apologize if there is any inconvenience caused.
If you have any additional inquiries, kindly send us an email at orders@shoponce.com.
Returns
ALL ITEMS PURCHASED ON SALE ARE FINAL SALE.
If an order is returned within 4 days (including weekends) of receiving it, you are eligible for a refund via the original payment method.
If an order is returned within 7 days (including weekends) of receiving it, you are eligible for a store credit.
Please note Gowns, Tulle Dresses and swimwear can ONLY be returned for store credit.
Please note Gowns, Tulle Dresses and swimwear can ONLY be returned for store credit.
ANY ITEM PURCHASED AT 20% OFF OR MORE IS FINAL SALE.
NO EXCEPTIONS
We are not responsible for any lost or stolen packages after the delivery is confirmed per the postal system.
In case your order is marked delivered but not received, we can assist with filing a claim. However, we cannot be held responsible for the outcome.
All returns must be registered here prior to sending them back
The customer is responsible for returning items, but we offer a shipping label for a fee.
We are not responsible for lost packages during return transit.
Uncategorized
The customer is responsible for ALL taxes and duties.
Before sending your order internationally, please ensure that it is correct and undamaged as we cannot assume responsibility once it has left the country or exceeded the return window.